You should ideally

• possess approximately 5 – 7 years of relevant experience in Branch Banking
• possess a full / part professional qualifications acceptable to the bank
• be attentive to detail and possess a fair knowledge on branch operations
• have good interpersonal and communication skills
• have excellent team working and problem solving skills

You will be responsible for

• supporting the Branch Manager in various tasks such as managing temporary excesses, handling non- performing assets (NPAs), and achieving performance targets.
• managing credit operations, including processing loan applications, assessing creditworthiness, ensuring compliance with credit policies, and coordinating with different units involved in credit processing and recovery.
• ensuring compliance with regulatory policies, procedures, and guidelines to mitigate regulatory risks and maintain the branch’s reputation.
• assisting the Branch Manager in general administration tasks such as maintenance of facilities, procurement, and staff scheduling.
• maintaining cash holdings within insurance coverage limits, ensuring adequate liquidity while mitigating risks associated with cash handling.
• ensuring excellent customer service by meeting service levels, resolving customer queries and complaints promptly, and supporting front-line staff.
• implementing strategies to improve operational efficiency, streamlining processes, and optimizing resources to achieve cost savings and enhance branch performance.
• supporting staff development initiatives by providing training, coaching, and mentoring to enhance staff skills and productivity.
• collaborating with other departments and stakeholders to address operational challenges, implementing process improvements, and achieving branch objectives.
• preparing regular reports on branch operations, performance metrics, and compliance status for review by senior management.

We are an equal opportunity employer, committed to promoting an inclusive and diverse environment. Recruitment to the Bank is based solely on merit and competency. Any form of canvassing is discouraged.

Correspondence will only be with the short-listed candidates.

Click here to download the DFCC Bank application form and apply now via the below portal by 09 Jannuary 2025.

Chief Human Resources Officer
DFCC Bank PLC, 73/5 Galle Road, Colombo 03
website – www.dfcc.lk