{"id":1882,"date":"2019-04-14T08:52:19","date_gmt":"2019-04-14T08:52:19","guid":{"rendered":"http:\/\/52.26.232.138\/dfcc\/ta\/?page_id=1882"},"modified":"2024-05-29T11:17:02","modified_gmt":"2024-05-29T11:17:02","slug":"complaints-and-grievances","status":"publish","type":"page","link":"https:\/\/www.dfcc.lk\/ta\/complaints-and-grievances\/","title":{"rendered":"\u0bae\u0bc1\u0bb1\u0bc8\u0baa\u0bcd\u0baa\u0bbe\u0b9f\u0bc1\u0b95\u0bb3\u0bcd \u0bae\u0bb1\u0bcd\u0bb1\u0bc1\u0bae\u0bcd \u0b95\u0bc1\u0bb1\u0bc8\u0b95\u0bb3\u0bcd"},"content":{"rendered":"\n<p>\u0b89\u0b99\u0bcd\u0b95\u0bb3\u0bcd \u0b95\u0bc7\u0bb3\u0bcd\u0bb5\u0bbf\u0b95\u0bb3\u0bcd \u0bae\u0bb1\u0bcd\u0bb1\u0bc1\u0bae\u0bcd \u0b95\u0bcb\u0bb0\u0bbf\u0b95\u0bcd\u0b95\u0bc8\u0b95\u0bb3\u0bcd \u0ba4\u0bca\u0b9f\u0bb0\u0bcd\u0baa\u0bbe\u0b95 \u0b89\u0b99\u0bcd\u0b95\u0bb3\u0bc1\u0b95\u0bcd\u0b95\u0bc1 \u0b89\u0ba4\u0bb5\u0bbf \u0bb5\u0bb4\u0b99\u0bcd\u0b95 DFCC \u0bb5\u0b99\u0bcd\u0b95\u0bbf \u0b89\u0bb1\u0bc1\u0ba4\u0bbf\u0baa\u0bc2\u0ba3\u0bcd\u0b9f\u0bc1\u0bb3\u0bcd\u0bb3\u0ba4\u0bc1. \u0b95\u0bc0\u0bb4\u0bc7 \u0b89\u0bb3\u0bcd\u0bb3 \u0baa\u0b9f\u0bbf\u0bb5\u0ba4\u0bcd\u0ba4\u0bc8 \u0ba8\u0bbf\u0bb0\u0baa\u0bcd\u0baa\u0bbf \u0b8e\u0b99\u0bcd\u0b95\u0bb3\u0bc1\u0b95\u0bcd\u0b95\u0bc1 \u0b85\u0ba9\u0bc1\u0baa\u0bcd\u0baa\u0bbf \u0bb5\u0bc8\u0b95\u0bcd\u0b95\u0bb5\u0bc1\u0bae\u0bcd.<\/p>\n\n\n\n\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f2812-o1\" lang=\"en-US\" dir=\"ltr\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/ta\/wp-json\/wp\/v2\/pages\/1882#wpcf7-f2812-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Contact form\" novalidate=\"novalidate\" data-status=\"init\">\n<div style=\"display: none;\">\n<input type=\"hidden\" name=\"_wpcf7\" value=\"2812\" \/>\n<input type=\"hidden\" name=\"_wpcf7_version\" value=\"5.9.8\" \/>\n<input type=\"hidden\" name=\"_wpcf7_locale\" value=\"en_US\" \/>\n<input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f2812-o1\" \/>\n<input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/>\n<input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/>\n<input type=\"hidden\" name=\"_wpcf7dtx_version\" value=\"5.0.3\" \/>\n<input type=\"hidden\" name=\"_wpcf7cf_hidden_group_fields\" value=\"[]\" \/>\n<input type=\"hidden\" name=\"_wpcf7cf_hidden_groups\" value=\"[]\" \/>\n<input type=\"hidden\" name=\"_wpcf7cf_visible_groups\" value=\"[]\" \/>\n<input type=\"hidden\" name=\"_wpcf7cf_repeaters\" value=\"[]\" \/>\n<input type=\"hidden\" name=\"_wpcf7cf_steps\" value=\"{}\" \/>\n<input type=\"hidden\" name=\"_wpcf7cf_options\" value=\"{&quot;form_id&quot;:2812,&quot;conditions&quot;:[],&quot;settings&quot;:{&quot;animation&quot;:&quot;yes&quot;,&quot;animation_intime&quot;:200,&quot;animation_outtime&quot;:200,&quot;conditions_ui&quot;:&quot;normal&quot;,&quot;notice_dismissed&quot;:false,&quot;notice_dismissed_rollback-cf7-5.9.5&quot;:true}}\" \/>\n<\/div>\n<div class=\"row\">\n\t<div class=\"col-12 col-md-6\">\n\t\t<div class=\"form-group\">\n\t\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"fname\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text form-control\" id=\"fname\" aria-invalid=\"false\" placeholder=\"First Name\" value=\"\" type=\"text\" name=\"fname\" \/><\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t<\/div>\n\t<div class=\"col-12 col-md-6\">\n\t\t<div class=\"form-group\">\n\t\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"lname\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text form-control\" id=\"lname\" aria-invalid=\"false\" placeholder=\"Last Name\" value=\"\" type=\"text\" name=\"lname\" \/><\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n<div class=\"form-group\">\n\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"address\"><textarea cols=\"40\" rows=\"4\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea form-control\" id=\"address\" aria-invalid=\"false\" placeholder=\"Address\" name=\"address\"><\/textarea><\/span>\n\t<\/p>\n<\/div>\n<div class=\"row\">\n\t<div class=\"col-12 col-md-6\">\n\t\t<div class=\"form-group\">\n\t\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"contact_no\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text input-phone form-control\" id=\"contact_no\" aria-invalid=\"false\" placeholder=\"Contact No.\" value=\"\" type=\"text\" name=\"contact_no\" \/><\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t<\/div>\n\t<div class=\"col-12 col-md-6\">\n\t\t<div class=\"form-group\">\n\t\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"i-email\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email form-control\" id=\"i-email\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Email\" value=\"\" type=\"email\" name=\"i-email\" \/><\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n<div class=\"form-group\">\n\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"complaint_detail\"><textarea cols=\"40\" rows=\"4\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea form-control\" id=\"complaint_detail\" aria-invalid=\"false\" placeholder=\"Complaint Detail\" name=\"complaint_detail\"><\/textarea><\/span>\n\t<\/p>\n<\/div>\n<div class=\"row justify-content-end\">\n <!--<div class=\"col-12 col-md-6\">\n                                        <div class=\"form-group d-flex justify-content-end\">\n                                            <div class=\"wr-recaptcha\">\n                                                 Replace Google Recaptcha with below text \n                                                Google Captcha\n                                                 End Google Recaptcha \n                                            <\/div>\n                                        <\/div>\n                                    <\/div> -->\n\t<div class=\"col-12 col-md-6\">\n\t\t<div class=\"d-flex justify-content-end\">\n\t\t\t<div class=\"btn-group\">\n\t\t\t<span class=\"wpcf7-form-control-wrap reference-no\" data-name=\"reference-no\"><input type=\"hidden\" name=\"reference-no\" class=\"wpcf7-form-control wpcf7-hidden wpcf7dtx wpcf7dtx-hidden\" aria-invalid=\"false\" value=\"2025-11-01-17619806323027\"><\/span>\n\t\t\t\t<p><span class=\"wpcf7-form-control-wrap ref_submission_id\"><input class=\"wpcf7-form-control wpcf7-submission_id_hidden wpcf7-validates-as-number\" readonly=\"readonly\" aria-invalid=\"false\" value=\"5\" name=\"ref_submission_id\" type=\"hidden\" \/><\/span><button type=\"button\" class=\"btn btn-light btn-reset btn-rounded\">Reset<\/button><input class=\"wpcf7-form-control wpcf7-submit has-spinner btn btn-primary btn-submit btn-rounded\" id=\"submit\" type=\"submit\" value=\"Submit\" \/>\n\t\t\t\t<\/p>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/div><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n\n\n\n\n<p>\u0b89\u0b99\u0bcd\u0b95\u0bb3\u0bcd \u0b95\u0bc7\u0bb3\u0bcd\u0bb5\u0bbf\u0b95\u0bb3\u0bcd, \u0baa\u0bc1\u0b95\u0bbe\u0bb0\u0bcd\u0b95\u0bb3\u0bcd \u0b85\u0bb2\u0bcd\u0bb2\u0ba4\u0bc1 \u0b95\u0bcb\u0bb0\u0bbf\u0b95\u0bcd\u0b95\u0bc8\u0b95\u0bb3\u0bcd 1 \u0bb5\u0bc7\u0bb2\u0bc8 \u0ba8\u0bbe\u0bb3\u0bc1\u0b95\u0bcd\u0b95\u0bc1\u0bb3\u0bcd \u0b8f\u0bb1\u0bcd\u0bb1\u0bc1\u0b95\u0bcd\u0b95\u0bca\u0bb3\u0bcd\u0bb3\u0baa\u0bcd\u0baa\u0b9f\u0bcd\u0b9f\u0bc1 3 \u0bb5\u0bc7\u0bb2\u0bc8 \u0ba8\u0bbe\u0b9f\u0bcd\u0b95\u0bb3\u0bc1\u0b95\u0bcd\u0b95\u0bc1\u0bb3\u0bcd \u0b9a\u0bc6\u0baf\u0bb2\u0bcd\u0baa\u0b9f\u0bc1\u0ba4\u0bcd\u0ba4\u0baa\u0bcd\u0baa\u0b9f\u0bc1\u0bae\u0bcd. \u0b87\u0bb0\u0bc1\u0baa\u0bcd\u0baa\u0bbf\u0ba9\u0bc1\u0bae\u0bcd, \u0b9a\u0bbf\u0bb2 \u0baa\u0bc1\u0b95\u0bbe\u0bb0\u0bcd\u0b95\u0bb3\u0bc8\u0ba4\u0bcd \u0ba4\u0bc0\u0bb0\u0bcd\u0b95\u0bcd\u0b95 \u0bae\u0bc7\u0bb1\u0bcd\u0b95\u0bc1\u0bb1\u0bbf\u0baa\u0bcd\u0baa\u0bbf\u0b9f\u0bcd\u0b9f\u0ba4\u0bc8 \u0bb5\u0bbf\u0b9f \u0b85\u0ba4\u0bbf\u0b95 \u0b95\u0bbe\u0bb2\u0bae\u0bcd \u0ba4\u0bc7\u0bb5\u0bc8\u0baa\u0bcd\u0baa\u0b9f\u0bb2\u0bbe\u0bae\u0bcd \u0b8e\u0ba9\u0bcd\u0baa\u0ba4\u0bc8 \u0ba8\u0bbf\u0ba9\u0bc8\u0bb5\u0bbf\u0bb2\u0bcd \u0b95\u0bca\u0bb3\u0bcd\u0bb3\u0bb5\u0bc1\u0bae\u0bcd.<\/p>\n\n<p>\u0b95\u0bc1\u0bb1\u0bbf\u0ba4\u0bcd\u0ba4 \u0b95\u0bbe\u0bb2\u0ba4\u0bcd\u0ba4\u0bbf\u0bb1\u0bcd\u0b95\u0bc1\u0bb3\u0bcd \u0b89\u0b99\u0bcd\u0b95\u0bb3\u0bcd \u0b95\u0bc7\u0bb3\u0bcd\u0bb5\u0bbf\u0b95\u0bcd\u0b95\u0bc1 \u0b9a\u0bbe\u0ba4\u0b95\u0bae\u0bbe\u0ba9 \u0b85\u0bb2\u0bcd\u0bb2\u0ba4\u0bc1 \u0baa\u0baf\u0ba9\u0bc1\u0bb3\u0bcd\u0bb3 \u0baa\u0ba4\u0bbf\u0bb2\u0bcd \u0b95\u0bbf\u0b9f\u0bc8\u0b95\u0bcd\u0b95\u0bb5\u0bbf\u0bb2\u0bcd\u0bb2\u0bc8 \u0b8e\u0ba9\u0bcd\u0bb1\u0bbe\u0bb2\u0bcd:<\/p>\n\n\n\n<h3>Vice President &#8211; Service Excellence &#038; Transformation<\/h3>\n<p>DFCC \u0bb5\u0b99\u0bcd\u0b95\u0bbf \u0baa\u0bbf\u0b8e\u0bb2\u0bcd\u0b9a\u0bbf,<br>\n73\/5, \u0b95\u0bbe\u0bb2\u0bbf \u0bb5\u0bc0\u0ba4\u0bbf, \u0b95\u0bca\u0bb4\u0bc1\u0bae\u0bcd\u0baa\u0bc1 3.<br>\n<strong>\u0ba4\u0bca\u0bb2\u0bc8\u0baa\u0bc7\u0b9a\u0bbf: <\/strong><a href=\"tel:+94112371371\">+94112371371<\/a><br>\n<strong>\u0b8e\u0b95\u0bcd\u0bb8\u0bcd\u0b9f\u0bcd: <\/strong>2574 \/ 2596<br>\n<strong>\u0bae\u0bbf\u0ba9\u0bcd\u0ba9\u0b9e\u0bcd\u0b9a\u0bb2\u0bcd: <\/strong><a href=\"mailto:vindhya.wijegunawardane@dfccbank.com\">vindhya.wijegunawardane@dfccbank.com<\/a><br><\/p>\n\n\n\n<p>DFCC \u0bb5\u0b99\u0bcd\u0b95\u0bbf PLC \u0b86\u0ba9\u0ba4\u0bc1, \u0b9a\u0bbf\u0bb1\u0ba8\u0bcd\u0ba4 \u0b9a\u0bc7\u0bb5\u0bc8\u0baf\u0bc8\u0baa\u0bcd \u0baa\u0bc6\u0bb1\u0bc1\u0bb5\u0ba4\u0bb1\u0bcd\u0b95\u0bbe\u0ba9 \u0bb5\u0bbe\u0b9f\u0bbf\u0b95\u0bcd\u0b95\u0bc8\u0baf\u0bbe\u0bb3\u0bb0\u0bcd\u0b95\u0bb3\u0bbf\u0ba9\u0bcd \u0b89\u0bb0\u0bbf\u0bae\u0bc8\u0baf\u0bc8 \u0b8e\u0baa\u0bcd\u0baa\u0bcb\u0ba4\u0bc1\u0bae\u0bcd \u0bae\u0ba4\u0bbf\u0b95\u0bcd\u0b95\u0bbf\u0bb1\u0ba4\u0bc1. \u0b8e\u0b99\u0bcd\u0b95\u0bb3\u0bcd \u0b8a\u0bb4\u0bbf\u0baf\u0bb0\u0bcd\u0b95\u0bb3\u0bcd \u0ba4\u0bbf\u0bb1\u0bae\u0bc8\u0baf\u0bbe\u0ba9 \u0bae\u0bc1\u0bb1\u0bc8\u0baf\u0bbf\u0bb2\u0bcd, \u0b9a\u0bc1\u0bae\u0bc2\u0b95\u0bae\u0bbe\u0b95 \u0bae\u0bb1\u0bcd\u0bb1\u0bc1\u0bae\u0bcd \u0b89\u0b9f\u0ba9\u0b9f\u0bbf\u0baf\u0bbe\u0b95 \u0bb5\u0bbe\u0b9f\u0bbf\u0b95\u0bcd\u0b95\u0bc8\u0baf\u0bbe\u0bb3\u0bb0\u0bcd \u0b9a\u0bc7\u0bb5\u0bc8\u0baf\u0bc8 \u0bb5\u0bb4\u0b99\u0bcd\u0b95 \u0ba8\u0ba9\u0bcd\u0b95\u0bc1 \u0baa\u0baf\u0bbf\u0bb1\u0bcd\u0b9a\u0bbf \u0baa\u0bc6\u0bb1\u0bcd\u0bb1\u0bb5\u0bb0\u0bcd\u0b95\u0bb3\u0bcd.<\/p>\n\n<p>\u0b87\u0bb0\u0bc1\u0baa\u0bcd\u0baa\u0bbf\u0ba9\u0bc1\u0bae\u0bcd, \u0b89\u0b99\u0bcd\u0b95\u0bb3\u0bcd \u0b95\u0bcb\u0bb0\u0bbf\u0b95\u0bcd\u0b95\u0bc8\u0b95\u0bb3\u0bcd \u0b87\u0ba9\u0bcd\u0ba9\u0bc1\u0bae\u0bcd \u0ba4\u0bc0\u0bb0\u0bcd\u0b95\u0bcd\u0b95\u0baa\u0bcd\u0baa\u0b9f\u0bbe\u0bae\u0bb2\u0bcd \u0b87\u0bb0\u0bc1\u0ba8\u0bcd\u0ba4\u0bc1 \u0b85\u0ba4\u0bc8 \u0b85\u0b9f\u0bc1\u0ba4\u0bcd\u0ba4 \u0b95\u0b9f\u0bcd\u0b9f\u0ba4\u0bcd\u0ba4\u0bbf\u0bb1\u0bcd\u0b95\u0bc1 \u0ba8\u0bc0\u0b99\u0bcd\u0b95\u0bb3\u0bcd \u0b95\u0bca\u0ba3\u0bcd\u0b9f\u0bc1 \u0b9a\u0bc6\u0bb2\u0bcd\u0bb2 \u0bb5\u0bbf\u0bb0\u0bc1\u0bae\u0bcd\u0baa\u0bbf\u0ba9\u0bbe\u0bb2\u0bcd, \u0baa\u0bbf\u0ba9\u0bcd\u0bb5\u0bb0\u0bc1\u0bae\u0bcd \u0b9a\u0bbf\u0bb0\u0bc7\u0bb7\u0bcd\u0b9f \u0b85\u0ba4\u0bbf\u0b95\u0bbe\u0bb0\u0bbf\u0b95\u0bb3\u0bbf\u0bb2\u0bcd \u0b92\u0bb0\u0bc1\u0bb5\u0bb0\u0bc8 \u0ba8\u0bc0\u0b99\u0bcd\u0b95\u0bb3\u0bcd \u0ba4\u0bca\u0b9f\u0bb0\u0bcd\u0baa\u0bc1 \u0b95\u0bca\u0bb3\u0bcd\u0bb3\u0bb2\u0bbe\u0bae\u0bcd.<\/p>\n\n\n\n<h3>\u0b86\u0b9a\u0bbf\u0bb0\u0bbf \u0b87\u0ba4\u0bcd\u0ba4\u0bae\u0bb2\u0bcd\u0b95\u0bca\u0b9f<\/h3>\n<p>\u0b9a\u0bbf\u0bb0\u0bc7\u0bb7\u0bcd\u0b9f \u0ba4\u0bc1\u0ba3\u0bc8\u0ba4\u0bcd \u0ba4\u0bb2\u0bc8\u0bb5\u0bb0\u0bcd- \u0b9a\u0bbf\u0bb2\u0bcd\u0bb2\u0bb1\u0bc8 \u0bb5\u0b99\u0bcd\u0b95\u0bbf \u0bae\u0bb1\u0bcd\u0bb1\u0bc1\u0bae\u0bcd SME \u0ba4\u0bb2\u0bc8\u0bb5\u0bb0\u0bcd<br>\nDFCC \u0bb5\u0b99\u0bcd\u0b95\u0bbf \u0baa\u0bbf\u0b8e\u0bb2\u0bcd\u0b9a\u0bbf,<br>\n73\/5, \u0b95\u0bbe\u0bb2\u0bbf \u0bb5\u0bc0\u0ba4\u0bbf, \u0b95\u0bca\u0bb4\u0bc1\u0bae\u0bcd\u0baa\u0bc1 3.<br>\n<strong>\u0bae\u0bbf\u0ba9\u0bcd\u0ba9\u0b9e\u0bcd\u0b9a\u0bb2\u0bcd: <\/strong><a href=\"mailto:aasiri.Iddamalgoda@dfccbank.com\">aasiri.Iddamalgoda@dfccbank.com<\/a><br><\/p>\n\n\n\n<p>\u0b85\u0bb2\u0bcd\u0bb2\u0ba4\u0bc1<\/p>\n\n\n\n<h3>\u0ba4\u0bbf\u0bae\u0bb2\u0bcd \u0baa\u0bc6\u0bb0\u0bc7\u0bb0\u0bbe<\/h3>\n<p>\u0ba4\u0bb2\u0bc8\u0bae\u0bc8 \u0ba8\u0bbf\u0bb0\u0bcd\u0bb5\u0bbe\u0b95 \u0b85\u0ba4\u0bbf\u0b95\u0bbe\u0bb0\u0bbf<br>\nDFCC \u0bb5\u0b99\u0bcd\u0b95\u0bbf \u0baa\u0bbf\u0b8e\u0bb2\u0bcd\u0b9a\u0bbf,<br>\n73\/5, \u0b95\u0bbe\u0bb2\u0bbf \u0bb5\u0bc0\u0ba4\u0bbf, \u0b95\u0bca\u0bb4\u0bc1\u0bae\u0bcd\u0baa\u0bc1 3.<br>\n<strong>\u0bae\u0bbf\u0ba9\u0bcd\u0ba9\u0b9e\u0bcd\u0b9a\u0bb2\u0bcd: <\/strong><a href=\"mailto:thimal.perera@dfccbank.com\">thimal.perera@dfccbank.com<\/a><br><\/p>\n\n\n\n<h3>\u0ba8\u0bbf\u0ba4\u0bbf \u0b92\u0bae\u0bcd\u0baa\u0bc1\u0b9f\u0bcd\u0bb8\u0bcd\u0bae\u0bc7\u0ba9\u0bcd<\/h3>\n<p>\u0ba8\u0bbf\u0ba4\u0bbf \u0b92\u0bae\u0bcd\u0baa\u0bc1\u0b9f\u0bcd\u0bb8\u0bcd\u0bae\u0bc7\u0ba9\u0bcd<br>\n\u0b8e\u0ba3\u0bcd 143 \u0b8f, \u0bb5\u0b9c\u0bbf\u0bb0\u0bbe \u0bb5\u0bc0\u0ba4\u0bbf, \u0b95\u0bca\u0bb4\u0bc1\u0bae\u0bcd\u0baa\u0bc1 05.<br>\n<strong>\u0ba4\u0bca\u0bb2\u0bc8\u0baa\u0bc7\u0b9a\u0bbf: <\/strong><a href=\"tel:+94112595624\">(011) 2 595624<\/a><br>\n<strong>\u0bae\u0bbf\u0ba9\u0bcd\u0ba9\u0b9e\u0bcd\u0b9a\u0bb2\u0bcd: <\/strong><a href=\"mailto:fosril@sltnet.lk\">fosril@sltnet.lk<\/a><br>\n<strong>\u0b87\u0ba3\u0bc8\u0baf\u0ba4\u0bcd\u0ba4\u0bb3\u0bae\u0bcd: <\/strong><a href=\"www.financialombudsman.lk\">www.financialombudsman.lk<\/a><br><\/p>\n","protected":false},"excerpt":{"rendered":"<p>\u0b89\u0b99\u0bcd\u0b95\u0bb3\u0bcd \u0b95\u0bc7\u0bb3\u0bcd\u0bb5\u0bbf\u0b95\u0bb3\u0bcd \u0bae\u0bb1\u0bcd\u0bb1\u0bc1\u0bae\u0bcd \u0b95\u0bcb\u0bb0\u0bbf\u0b95\u0bcd\u0b95\u0bc8\u0b95\u0bb3\u0bcd \u0ba4\u0bca\u0b9f\u0bb0\u0bcd\u0baa\u0bbe\u0b95 \u0b89\u0b99\u0bcd\u0b95\u0bb3\u0bc1\u0b95\u0bcd\u0b95\u0bc1 \u0b89\u0ba4\u0bb5\u0bbf \u0bb5\u0bb4\u0b99\u0bcd\u0b95 DFCC \u0bb5\u0b99\u0bcd\u0b95\u0bbf \u0b89\u0bb1\u0bc1\u0ba4\u0bbf\u0baa\u0bc2\u0ba3\u0bcd\u0b9f\u0bc1\u0bb3\u0bcd\u0bb3\u0ba4\u0bc1. \u0b95\u0bc0\u0bb4\u0bc7 \u0b89\u0bb3\u0bcd\u0bb3 \u0baa\u0b9f\u0bbf\u0bb5\u0ba4\u0bcd\u0ba4\u0bc8 \u0ba8\u0bbf\u0bb0\u0baa\u0bcd\u0baa\u0bbf \u0b8e\u0b99\u0bcd\u0b95\u0bb3\u0bc1\u0b95\u0bcd\u0b95\u0bc1 \u0b85\u0ba9\u0bc1\u0baa\u0bcd\u0baa\u0bbf \u0bb5\u0bc8\u0b95\u0bcd\u0b95\u0bb5\u0bc1\u0bae\u0bcd. \u0b89\u0b99\u0bcd\u0b95\u0bb3\u0bcd \u0b95\u0bc7\u0bb3\u0bcd\u0bb5\u0bbf\u0b95\u0bb3\u0bcd, \u0baa\u0bc1\u0b95\u0bbe\u0bb0\u0bcd\u0b95\u0bb3\u0bcd \u0b85\u0bb2\u0bcd\u0bb2\u0ba4\u0bc1 \u0b95\u0bcb\u0bb0\u0bbf\u0b95\u0bcd\u0b95\u0bc8\u0b95\u0bb3\u0bcd 1 \u0bb5\u0bc7\u0bb2\u0bc8 \u0ba8\u0bbe\u0bb3\u0bc1\u0b95\u0bcd\u0b95\u0bc1\u0bb3\u0bcd \u0b8f\u0bb1\u0bcd\u0bb1\u0bc1\u0b95\u0bcd\u0b95\u0bca\u0bb3\u0bcd\u0bb3\u0baa\u0bcd\u0baa\u0b9f\u0bcd\u0b9f\u0bc1 3 \u0bb5\u0bc7\u0bb2\u0bc8 \u0ba8\u0bbe\u0b9f\u0bcd\u0b95\u0bb3\u0bc1\u0b95\u0bcd\u0b95\u0bc1\u0bb3\u0bcd \u0b9a\u0bc6\u0baf\u0bb2\u0bcd\u0baa\u0b9f\u0bc1\u0ba4\u0bcd\u0ba4\u0baa\u0bcd\u0baa\u0b9f\u0bc1\u0bae\u0bcd. \u0b87\u0bb0\u0bc1\u0baa\u0bcd\u0baa\u0bbf\u0ba9\u0bc1\u0bae\u0bcd, \u0b9a\u0bbf\u0bb2 \u0baa\u0bc1\u0b95\u0bbe\u0bb0\u0bcd\u0b95\u0bb3\u0bc8\u0ba4\u0bcd \u0ba4\u0bc0\u0bb0\u0bcd\u0b95\u0bcd\u0b95 \u0bae\u0bc7\u0bb1\u0bcd\u0b95\u0bc1\u0bb1\u0bbf\u0baa\u0bcd\u0baa\u0bbf\u0b9f\u0bcd\u0b9f\u0ba4\u0bc8 \u0bb5\u0bbf\u0b9f \u0b85\u0ba4\u0bbf\u0b95 \u0b95\u0bbe\u0bb2\u0bae\u0bcd \u0ba4\u0bc7\u0bb5\u0bc8\u0baa\u0bcd\u0baa\u0b9f\u0bb2\u0bbe\u0bae\u0bcd \u0b8e\u0ba9\u0bcd\u0baa\u0ba4\u0bc8 \u0ba8\u0bbf\u0ba9\u0bc8\u0bb5\u0bbf\u0bb2\u0bcd \u0b95\u0bca\u0bb3\u0bcd\u0bb3\u0bb5\u0bc1\u0bae\u0bcd. \u0b95\u0bc1\u0bb1\u0bbf\u0ba4\u0bcd\u0ba4 \u0b95\u0bbe\u0bb2\u0ba4\u0bcd\u0ba4\u0bbf\u0bb1\u0bcd\u0b95\u0bc1\u0bb3\u0bcd \u0b89\u0b99\u0bcd\u0b95\u0bb3\u0bcd \u0b95\u0bc7\u0bb3\u0bcd\u0bb5\u0bbf\u0b95\u0bcd\u0b95\u0bc1 \u0b9a\u0bbe\u0ba4\u0b95\u0bae\u0bbe\u0ba9 \u0b85\u0bb2\u0bcd\u0bb2\u0ba4\u0bc1 \u0baa\u0baf\u0ba9\u0bc1\u0bb3\u0bcd\u0bb3 \u0baa\u0ba4\u0bbf\u0bb2\u0bcd \u0b95\u0bbf\u0b9f\u0bc8\u0b95\u0bcd\u0b95\u0bb5\u0bbf\u0bb2\u0bcd\u0bb2\u0bc8 \u0b8e\u0ba9\u0bcd\u0bb1\u0bbe\u0bb2\u0bcd: Vice President [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-complaints-and-grievances.php","meta":{"footnotes":""},"acf":{"dfcc_common_hedding":"\u0b89\u0b99\u0bcd\u0b95\u0bb3\u0bcd <span> \u0bae\u0bc1\u0bb1\u0bc8\u0baa\u0bcd\u0baa\u0bbe\u0b9f\u0bc1\u0b95\u0bb3\u0bcd \u0bae\u0bb1\u0bcd\u0bb1\u0bc1\u0bae\u0bcd \u0b95\u0bc1\u0bb1\u0bc8\u0b95\u0bb3\u0bc8 <\/span> <br> \u0b8e\u0b99\u0bcd\u0b95\u0bb3\u0bc1\u0b95\u0bcd\u0b95\u0bc1\u0ba4\u0bcd 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\u0baa\u0baf\u0bbf\u0bb1\u0bcd\u0b9a\u0bbf \u0baa\u0bc6\u0bb1\u0bcd\u0bb1 \u0b8a\u0bb4\u0bbf\u0baf\u0bb0\u0bcd\u0b95\u0bb3\u0bcd \u0ba4\u0bbf\u0bb1\u0bae\u0bc8\u0baf\u0bbe\u0ba9 \u0b9a\u0bc7\u0bb5\u0bc8\u0baf\u0bc8 \u0bb5\u0bb4\u0b99\u0bcd\u0b95 \u0ba4\u0baf\u0bbe\u0bb0\u0bbe\u0b95 \u0b87\u0bb0\u0bc1\u0b95\u0bcd\u0b95\u0bbf\u0bb1\u0bbe\u0bb0\u0bcd\u0b95\u0bb3\u0bcd."},"publishpress_future_action":{"enabled":false,"date":"1970-01-01 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