Welcome to DFCC Bank.Your transition,made simple.

The transfer is scheduled for 31 July 2026 (the transfer date). If this date changes, you will be notified in advance through official channels. No action is needed from your side right now. 

Everything moves across with you. Your Standard Chartered Bank portfolio savings, current accounts, fixed deposits, loans, credit cards, and reward points, will be replicated at DFCC Bank as at 31 July 2026. Your balances, limits, and outstanding amounts transfer exactly as is.

A scheduled service window will take place as part of the transition to DFCC Bank. 

* SCB Sri Lanka branches, CDMs, and ATMs will be unavailable from 3:00 p.m. on 31 July 2026. 

* Online / Mobile banking, card services, and other banking services will be unavailable from 7:00 p.m. on 31 July 2026 until midnight on 02 August 2026. 

* We recommend planning your cash withdrawals and payment needs in advance. 

Your new DFCC Bank services will be fully available from 03 August 2026. 

No, the transfer happens automatically. However, we recommend that you update your contact details (mobile number, email, postal address) on your Standard Chartered Bank profile before the transfer date, so your Welcome Letter and communications will reach you.

The transfer of your Standard Chartered Bank portfolio to DFCC Bank is free of charge. 

DFCC Bank will work to deliver your Welcome Letter before the transfer date.

Please ensure your registered address and contact details are updated with Standard Chartered Bank to avoid delays.

Your Welcome Letter will initially be in English. If you would prefer it in Sinhala or Tamil, simply contact our 24-hour Help Desk on +94 112 350 000 and we will arrange it for you.

Yes. The security of your personal and financial information is the highest priority for both Standard Chartered Bank and DFCC Bank. All customer data is protected under strict regulatory requirements and banking confidentiality standards. Robust information security frameworks are in place at every stage of the transition your data will only be used to serve and protect your interests.

Following the transfer, DFCC Bank's prevailing tariff structure will apply, based on your customer segment and account relationship. Please click on (dfcc.lk) for more details.

All open disputes and chargebacks will transfer to DFCC Bank on the transfer date. DFCC Bank will coordinate with Standard Chartered Bank to resolve each case promptly after the transfer.

A new DFCC account number will be created for you as part of the migration. Your new account number will be communicated to you on the Welcome Letter. Debit/Credit card numbers will be updated as part of the card issuance process, with full details communicated on your Welcome Letter. 

Before the transfer, all Standard Chartered Bank related correspondence will use your Standard Chartered Bank registered contact details. After the transfer, your DFCC Bank registered contact details will be used for all correspondence across all products.

Please be vigilant with any unsolicited communication claiming to be from either bank. Neither Standard Chartered Bank nor DFCC Bank will request sensitive information such as passwords, PINs, or OTPs through unsolicited emails, SMS messages, or phone calls. All legitimate transition communications will come through official, verified channels. If anything feels unusual or raises concern, please contact us immediately on Hotline number +94 112 350 000.

After migration, the mobile number registered with DFCC Bank will be used for all OTP delivery. We strongly recommend verifying that your preferred mobile number is updated with DFCC Bank before the cutover to ensure uninterrupted access. Please contact us and we will assist you right away.

After the transition, you can update your contact details anytime through DFCC ONE or by visiting any DFCC Bank branch at your convenience. Updating your information ensures you never miss out on any important communications from the bank.

No additional documentation is required for the transfer, unless you are specifically notified by DFCC Bank.

If you have already submitted a WHT declaration to Standard Chartered Bank before the transfer date, it will be updated to your new DFCC Bank accounts automatically. If not, you will need to submit a new declaration addressed to DFCC Bank (including your new DFCC Bank account number) to your nearest DFCC branch after the transfer.

Standard Chartered Bank will provide your WHT certificate for FY 2025/2026 prior to the transfer. If you need this certificate after the transfer date, simply reach out to DFCC Bank and we will arrange it for you.

Yes, DFCC branches across the island are open and ready to assist you whether you have questions about the transition, want to meet the team, or simply wish to familiarise yourself with our services. Until the transfer date, your transactional banking continues with Standard Chartered Bank.

Weekdays: 9:00 AM to 3:00 PM. Saturday Banking (selected branches): 9:00 AM to 1:00 PM.

A full list of DFCC Bank branch locations, contact numbers, and operating hours is available at www.dfcc.lk and through our customer care hotline +94 112 350 000. 

You can locate the nearest DFCC ATM or CRM using the branch and ATM locator on the DFCC Bank website.

Yes. Your DFCC card is accepted at all local bank ATMs. Please note that charges may apply refer to DFCC Bank tariffs for details at www.dfcc.lk 

Bank Code: 7454. SWIFT Code: DFCCLKLX

Cheque deposit boxes are not available. Instead, Cheque Deposit Machines are available at selected DFCC Bank branches. For the full list of branches with Cheque Deposit Machines, please visit the DFCC Bank branch network at: dfcc.lk/dfcc/branch-network and filter by category. 

Cheques between two DFCC Bank accounts are cleared on the same day, subject to availability of funds and all applicable terms being met.

All six (6) existing Standard Chartered Bank branches, including the Priority Centre, will operate as DFCC branches and/or Pinnacle Centres upon completion of the transfer. If you are eligible for the DFCC Pinnacle proposition, you will be informed of your assigned branch closer to the transfer date.

Please continue to contact Standard Chartered Bank Client Care Center on 011 248 0480 for all account related matters until 31 July 2026. From 01 August 2026 onwards, DFCC Bank's dedicated support teams will be available through branches, our contact centre, and digital channels. The Customer Support Number remains unchanged (+94 112 350 000). 

Minor savings accounts will be transferred to DFCC Bank as part of the migration. All account details will be communicated to the guardian through the Welcome Letter. For queries about your Minor savings account, please contact the DFCC Bank Contact Centre on +94 112 350 000 or visit your nearest branch.

All correspondence relating to your transferred Standard Chartered Bank portfolio will be sent using the contact details registered with Standard Chartered Bank postal address, email, and mobile number. 

Yes. Your safe deposit locker arrangement will continue uninterrupted after the migration. You will be notified of any changes to your locker terms or the branch at which your locker is held, well in advance. 

Your locker will remain at the same branch unless you are advised otherwise. If there are any changes to the branch arrangement, we will contact you directly with details and next steps. 

No. Your existing locker agreement will continue as is following the migration. No new documentation is required on your part. 

Your existing locker rental rate will be honored for the current rental period. Any changes to applicable charges under DFCC Bank's tariff will be communicated to you in advance.

Your locker and its contents remain secure and unaffected throughout the migration process. No access will be granted to your locker by the bank without your authorization.

Locker access will not be available during the migration blackout period. We recommend planning any locker visits before or after the scheduled cutover window. The blackout dates will be communicated to you in advance. 

You may contact the DFCC Bank Contact Centre on +94 112 350 000 or visit your assigned branch.

Yes. Safe deposit lockers are available at selected branches, subject to availability. Please contact your Relationship Manager or visit your nearest branch for details and assistance.

All open disputes and chargeback cases registered with Standard Chartered Bank prior to the transfer date will be transferred to DFCC Bank. DFCC Bank will coordinate with Standard Chartered Bank to ensure timely resolution of each case. You will not need to resubmit any documentation your case will continue from where it stands. You will be kept informed of progress after the transfer. 

Your student file and the associated outward remittance facility will be transferred to DFCC Bank as part of the migration. You will be able to continue sending funds to your son or daughter studying overseas through DFCC Bank, subject to applicable Central Bank of Sri Lanka (CBSL) regulatory requirements and documentary evidence. Your DFCC Bank Relationship Manager or the Contact Centre will assist you in continuing this facility at DFCC Bank after the transfer date. 

Yes. You can continue to remit funds to support your son or daughter studying overseas through DFCC Bank after the migration. Outward remittances for educational purposes are facilitated subject to Central Bank of Sri Lanka (CBSL) regulatory requirements & documentary evidence. Please visit your nearest DFCC Bank branch or contact your Relationship Manager to ensure your student file is activated and your remittance arrangements are in place from the transfer date. 

Following the transfer, the prevailing tariff structure of DFCC Bank will apply to your accounts and products, based on your customer segment and banking relationship. Any existing fee arrangements with Standard Chartered Bank will continue to be honored for the duration of their active contractual period. Details of DFCC Bank’s applicable fees and charges are available at dfcc.lk

Yes, you can continue to use the Standard Chartered Bank Account number for receiving funds from other banks. 

Yes. Senders must update the Bank Code [For domestic transfers] / SWIFT Code [For Cross border transfers] when initiating transfers to your account. This is mandatory to ensure funds are routed correctly. DFCC Bank code is 7454 and Swift Code is DFCCLKLX 

Transfers may be delayed, rejected, or returned to the sender if the correct details are not used. DFCC Bank is 7454 and Swift Code is DFCCLKLX   

Yes. Your existing Standard Chartered Bank hotline number 0112 480 480 will continue to work and connect you to the relevant DFCC Bank team. You do not need to save a new number immediately calls made to Standard Chartered Bank contact numbers will be routed through to DFCC Bank support. From 03 August 2026, the primary DFCC Bank Customer Care number is 0112 350 000.