Business Recovery Support for Weather - Affected Customers

When unexpected weather challenges disrupt your life or your business, you don’t have to face it alone. DFCC Bank has introduced a dedicated Business Recovery Hotline to support customers affected by the recent adverse weather conditions. 

If your business (MSME – Micro, Small, and Medium Enterprises, or SME – Small and Medium Enterprises) has been affected by the recent adverse weather, DFCC Bank is committed to helping you recover, rebuild, and move forward with confidence. 

We understand the challenges businesses face during difficult times loss of income, property damage, operational disruptions, and we want you to know you’re not alone. 

To support you, we have introduced a dedicated hotline specifically for DFCC customers who need immediate guidance and assistance. 

Business Recovery Hotline: 011 2 499 44

Our team is ready to listen, understand, and support you with care and practical solutions. 

This special support line is exclusively for DFCC SME & MSME customers impacted by the recent adverse weather. 

We’re here to help you with: 

• Assistance to restart, rebuild, or stabilize your business 

• Guidance on submitting and following up insurance claims 

• Loan relief, concessions, and financial support 

• Any DFCC product or service-related need affecting your business 

This dedicated hotline directly connects you to teams trained to handle urgent business recovery needs with understanding, speed, and compassion. 

Our commitment is to provide: 

1. Prompt response times 

2. Direct coordination with DFCC regional business teams 

3. Ongoing follow-ups and updates 

4. End-to-end case handling 

1. Who is eligible to use this hotline? 

This hotline is exclusively for DFCC SME & MSME customers affected by the recent adverse weather conditions. 

2. What type of support can small businesses receive? 

Support may include:  

3. How quickly will someone contact me after my call? 

A DFCC regional business officer will contact you within 1 hour. 

4. Do I need to provide documents immediately? 

No. 
If documents are required (for insurance or financial relief), we will guide you smoothly, no pressure. 

5. What information do I need to provide? 

Just the essential details: 

• Name 

• NIC/Passport/BR number 

• Contact number 

• Business location or nearest DFCC branch 

• Brief description of how your business has been affected 

6. How long will it take to resolve my request? 

Most cases are resolved within 2–7 working days, depending on the nature of your request, with regular updates provided. 

7. Can I call again if my circumstances change? 

Absolutely. 
You are welcome to contact us anytime if your situation changes or if you need further assistance.