• Access Digital Banking Services in an Immersive Virtual Environment – Stay updated on DFCC Bank’s latest products and promotions.

• Customisable Avatars – Personalise your virtual banking presence with unique avatars.

• Exclusive Webinars, Events, and Games – Attend virtual financial literacy sessions, product launches, and more. Maybe play an interactive game when you visit.

• Interactive Banking – Engage with DFCC representatives and explore financial solutions.

• Seamless Redirections – Instantly connect to online account opening and credit card applications.

• 24/7 Customer Support – Get real-time assistance via DFCC’s chatbot and live agent support.

• VR Support Available – If your device or setup supports VR, you can enjoy a full VR experience.

• Device Compatibility: Your device’s capability may impact your experience.

• Optimal Performance: Allow 60 seconds for loading upon entering DFCC Galaxy for a smoother experience.

• Internet Speed & Hardware: For the best experience, use a PC or Laptop with at least 8GB RAM and a stable 8 Mbps internet connection.

1. How can I customise my avatar in DFCC Galaxy?

Once logged in, press the C key on your keyboard to access avatar customisation options.

2. How do I navigate within DFCC Galaxy?

• Use W/S or the Up/Down arrow keys to move forward or backward.

• Hold the left mouse button and move the mouse to explore.

• Press the SHIFT key to increase speed while navigating.

3. Which device provides the best DFCC Galaxy experience?

For optimal performance, use a PC or Laptop with at least 8GB RAM and ensure a minimum 8 Mbps internet speed for smooth browsing.

4. What should I do if I get stuck inside the DFCC Galaxy environment?

If your movement is restricted, refresh the page to regain control.

5. What if I am unable to connect to DFCC Galaxy after multiple attempts?

Try clicking the link again, refreshing the page, or switching to a different browser. If the issue persists call us 24/7 on .

6. How many users can access DFCC Galaxy at the same time?

The platform currently supports up to 100 users at a time. If the maximum capacity is reached, you will be placed in a queue until a spot becomes available.

• DFCC ONE Mobile App

• DFCC Online Banking

• DFCC Chatz