• Consolidated Banking View – Access a single, comprehensive statement for all your DFCC Bank products, including savings, current accounts, and credit cards.

• Eco-Friendly & Paperless – Reduce paper usage and contribute to environmental conservation.

• Secure & Convenient – Access your statements anytime, anywhere, via email.

• Credit Card Insights – Interactive credit card statements provide spend pattern analysis to help you track and manage your expenses.

• Faster Reconciliation – Receive statements instantly without waiting for mail delivery.

• All DFCC Bank Customers.

New Customers

• Simply provide your email address when opening your DFCC account to receive eStatements automatically.

Existing Customers

• Fill the application and submit it to your nearest DFCC Bank branch.

• Apply online for eStatements via DFCC ONE, Online Banking or by clicking here.

• Call us 24/7 on 011-2350000 for any support.

General Questions

1. What are DFCC eStatements?

DFCC eStatements are feature-rich electronic versions of traditional paper statements, providing a secure, paperless alternative for savings accounts, current accounts, and credit cards. They also provide many more benefits such as consolidated views and interactive features.

2. How do I receive eStatements?

Your eStatements will be sent to your registered email address every month.

3. What are the benefits of using DFCC eStatements?

• Convenience – Access statements anytime, anywhere.

• Security – Statements are encrypted and password-protected.

• Eco-Friendly – Reduce paper usage and contribute to sustainability.

• Added features – Consolidated views, analytics, graphical views and more

4. How do I register for DFCC eStatements?

You can register by:

• Providing your email address when opening a new DFCC account.

• Submit an application to your branch or apply online now.

5. Are DFCC eStatements free?

Yes, DFCC eStatements are completely free of charge.

6. How secure are DFCC eStatements?

Your eStatements are password-protected and sent directly to your registered email, ensuring confidentiality and security.

7. How do I open my eStatement?

Your password to open the eStatement is either:

• Your NIC/Passport/Driving License number (for individuals).

• The business registration number (for corporate accounts).

8. Can I receive eStatements for multiple accounts?

Yes, you can receive a consolidated eStatement covering all your DFCC accounts and credit cards.

9. Can I receive both printed statements and eStatements?

No, once registered for eStatements, you will no longer receive printed statements, contributing to our shared vision of an ecofriendly and sustainable future.

10. Can I change my email address for receiving eStatements?

Yes, you can update your email by visiting a DFCC branch or contacting DFCC Bank Customer Service.

11. What is an interactive credit card eStatement?

DFCC credit card eStatements provide an interactive overview of your transactions, with spend pattern analysis to help track your expenses.

12. Can I pay my credit card bill directly from the eStatement?

Yes, your credit card eStatement includes a direct payment link for convenience.

13. How often will I receive my credit card eStatement?

Your credit card eStatement will be sent monthly.

14. What should I do if I do not receive my eStatement?

• Check your spam or junk folder in your email.

• Ensure your email address is updated with DFCC Bank.

• Contact DFCC Bank Customer Support for further assistance.

15. Can I retrieve past eStatements?

Yes, you can request previous eStatements by contacting DFCC Bank.

16. What should I do if I forget my password to open my eStatement?

• For personal accounts: Your NIC/Passport/Driving License number is the password.

• For corporate accounts: Use the business registration number as the password.

T&C – eStatement, eAdvice Services

T&C – eStatements & eAlerts Business Entities