1. Who is eligible to register for DFCC ONE?
Any DFCC Bank customer aged 18 years or above, holding a valid National Identity Card, Passport, or Driving License, can register. If you’re not a DFCC Bank customer yet, you can open an account online now.
2. Where can I download DFCC ONE?
DFCC ONE is available on Google Play Store, Apple App Store, and Huawei AppGallery.
3. How do I register for DFCC ONE?
Simply download the app and register using one of the following options:
4. What banking services can I access through DFCC ONE?
5. Is there a fee to use DFCC ONE?
No, DFCC ONE is completely free to download and use. However, standard banking service charges may apply as per the bank’s Rates & Tariffs.
6. Can I change my username after registering?
No, once set, your username cannot be changed.
7. How can I reset my password if I forget it?
8. What if I forget my username?
If you enter the wrong password multiple times, your account may get locked. Call the DFCC 24x7 Call Centre at 011 235 0000 to unlock it.
9. What happens if my account gets locked?
f you enter the wrong password multiple times, your account may get locked. Call the DFCC 24x7 Call Centre at 011 235 0000 to unlock it.
10. Can I use DFCC ONE on multiple devices?
Yes, DFCC ONE supports multiple devices for added flexibility.
11. How do I update my registered mobile number or email?
Visit your nearest DFCC branch or call the 24x7 Call Centre to update your details.
12. What are the supported operating systems for DFCC ONE?
13. What are the minimum & maximum amounts for QR payments?
Transaction Type | Minimum Amount (Rs.) | Maximum Amount (Rs.) |
|---|
QR Payments | 1.00 | 500,000.00 |
P2P QR Payments | 1.00 | 5,000.00 |
14. What is the difference between “My QR Code” and “Payment QR”?
15. What transactions can be performed from a Sole Proprietorship account?
16. Can I schedule payments through DFCC ONE Mobile?
Yes. You can schedule fund transfers, card payments, and bill payments in advance through DFCC ONE Mobile.
17. Can I submit banking service requests through DFCC ONE Mobile?
Yes. You can conveniently submit and manage a range of banking service requests via the More Services option in DFCC ONE Mobile.
18. What additional services can I request?
You can submit requests for:
Account-Related Services
Account Statement request
Contact Details Update
NIC Number Update
Account Chargeback request
Deposit Operating Instruction Change
Dormant Account Reactivation
Fixed Deposit Upliftment
Balance Confirmation Letter – Accounts
Visa Confirmation – CASA
AIT Certificate
Residency Visa Update
Address Update
Current Account-Related Services
Cheque Book Request
Stop Cheque Request
Credit Card-Related Services
Credit Card PIN Change
Credit Card Replacement
Loan on Card
Credit Card Limit Enhancement
Credit Card Statement Request
Credit Card Fee Waiver Request
Instalment Plan Conversion Request
Credit Card Visa Confirmation Request
Debit Card-Related Services
Block Debit Card
Debit Card PIN Change
19. Do I need to visit a branch to submit service requests?
Not necessarily. You can submit and manage eligible service requests digitally through the More Services option in DFCC ONE Mobile.
20. Can I initiate international transfers through DFCC ONE Mobile?
Yes. You can initiate eligible international transfers (TT) through the More Services option in DFCC ONE Mobile.
21. Can I manage Foreign Currency (FCY) transactions through DFCC ONE Mobile?
Yes. You can securely access and transact through eligible FCY accounts using DFCC ONE Mobile.