Online scams and digital fraud are becoming increasingly sophisticated across the banking industry. Fraudsters often use fake calls, phishing links, malicious apps, impersonation tactics and urgent payment requests to manipulate customers into authorising transactions.

At DFCC Bank, safeguarding our customers remains a top priority.

To strengthen customer protection and reduce exposure to fraud-related risks, DFCC Bank has revised the default transfer limits applicable to DFCC ONE and DFCC Online Banking channels.

These safeguards are designed to support safer digital banking while ensuring customers who require higher limits may request them through a secure verification process.

These limits will apply as the standard default transfer limits for Retail Digital Banking customers.

Scammers are increasingly using sophisticated methods to create urgency, gain trust and pressure customers into making quick decisions.

The revised transfer limits are designed to:

• strengthen protection against fraud-related losses

• reduce exposure to unauthorised high-value transactions

• add an extra layer of verification for higher-value transfers

• support safer digital banking practices

This initiative is part of DFCC Bank’s continued commitment to proactive fraud prevention and customer security.

Customers who require higher transfer limits can request an increase through the DFCC Bank Contact Centre.

For your security, all limit increase requests will be processed only after successful customer verification.

To help us serve you securely and efficiently, please contact the DFCC Bank Contact Centre using your bank-registered mobile number.

Customers who are unable to call from their registered mobile number may submit a secure message through DFCC ONE or DFCC Online Banking for further assistance, subject to additional verification.

DFCC Bank will never ask you to share:

• OTPs

• passwords

• PINs

• CVV numbers

• online banking credentials

Please be cautious of unexpected calls, messages, emails or links that request confidential information or create a sense of urgency.

When in doubt, contact DFCC Bank only through official channels.

Scammers often rely on urgency to make customers act before they think.

Before approving a transaction, clicking a link, sharing information or responding to an unexpected request:

• pause

• verify the request independently

• contact DFCC Bank through official channels if unsure

One moment of verification can help prevent financial loss.

For further information or assistance regarding digital banking transfer limits, please contact the DFCC Bank Contact Centre.

Hotline: 011 2350000

DFCC Bank remains committed to providing a safer and more secure digital banking experience for all customers.

• DFCC One (Mobile Banking)

• DFCC Online Banking

• DFCC Alerts