1. Who is eligible to register for DFCC ONE Online?
DFCC Bank customers aged 18 years or above, holding a valid National Identity Card or Passport, and having a primary credit card or an active savings or current account are eligible to register.
2. Can I use the new Online platform even if I don’t have the DFCC ONE Mobile App?”
Yes. If you do not have a DFCC ONE profile, you must complete the Online Banking onboarding process first, using the "New to DFCC One, Join Now" option.
3. Can I use my existing Retail Online Banking username & Password to login to new platform?
No. Those username & password cannot use for new platform.
4. How do I register for DFCC ONE Online?
Simply register using one of the following options:
DFCC Debit Card
DFCC Credit Card
5. Does all my favorite beneficiaries & billers will be available on the new platform?
Yes.
All your favorite beneficiaries & billers will be available.
6. Can I log in to the DFCC ONE Mobile App and DFCC ONE Online at the same time?
No.
For security reasons, you can only be logged into one platform at a time, either the DFCC ONE Mobile App or DFCC ONE Online. Logging in to one platform will automatically log you out of the other.
7. Is there a fee to use DFCC ONE Online ?
No.
DFCC ONE Online is completely free to use, with no joining or annual fees. However, standard banking service charges may apply for as per the bank’s Rates & Tariffs.
8. Can I change my username after registering?
No. Once set, your username cannot be changed.
9. What happens if my account gets locked?
If you enter the wrong password multiple times, your account may get locked. Call the DFCC 24x7 Call Centre at 011 235 0000 to unlock it.
10. Is DFCC ONE Online secure?
Yes. DFCC ONE uses multi-layer security features including OTP verification, encryption, and Secure Email communication to ensure your personal and financial information is protected at all times.
11. Can I access DFCC ONE Online from overseas?
Yes. DFCC ONE Online can be accessed from anywhere in the world.
12. How do I log out securely from DFCC ONE?
Always use the Log Out option after completing your transactions. Avoid accessing DFCC ONE online from public or shared devices to maintain security.
13.Can I change my password after logging in?
Yes. You can change your password anytime by navigating to Application Settings within DFCC ONE Online.
14.Can I pay government bills through DFCC ONE Online?
Yes. DFCC ONE Online supports payments for selected government services and institutions.
15.Can I change my default transaction limits?
Yes. It is possible. You can reduce or increase* within the standard limits of the banks by simply clicking on the “Settings” section and on “Transfer Limit Preferences” and set the amounts.
*Transactions limits cannot exceed what has been set by the bank
16. What features are currently not available on DFCC ONE Online?
The following features are currently not available on DFCC ONE Online but are expected to be introduced in the near future:
17. Why are Government Payment services (LPOPP & GovPay) not available on the Retail Online Banking platform (old platform)?
Government payment services such as LPOPP and GovPay are available exclusively through DFCC ONE Online. Customers are kindly requested to access DFCC ONE Online to continue using these services.
18. Can I schedule payments through DFCC ONE Online?
Yes. You can schedule fund transfers, Card payments and bill payments in advance through DFCC ONE Online.
19. Can I submit banking service requests through DFCC ONE Online?
Yes. You can conveniently submit and manage a range of banking service requests via the More Services option in DFCC ONE Online.
20. What additional services can I request?
You can submit requests for:
Account-Related Services
Account Statement request
Contact Details Update
NIC Number Update
Account Chargeback request
Deposit Operating Instruction Change
Dormant Account Reactivation
Fixed Deposit Upliftment
Balance Confirmation Letter – Accounts
Visa Confirmation – CASA
AIT Certificate
Residency Visa Update
Address Update
Current account-related
Cheque Book Request
Stop Cheque Request
Credit Card related
Credit Card PIN Change
Credit Card Replacement
Loan on Card
Credit Card Limit Enhancement
Credit Card Statement Request
Credit Card Fee Waiver Request
Instalment Plan Conversion Request
Credit Card Visa Confirmation Request
Debit card related
Block Debit Card
Debit Card PIN Change
21. Do I need to visit a branch to submit service requests?
Not necessarily. You can submit and manage eligible service requests digitally through the More Services option in DFCC ONE Online.
22.Can I initiate international transfers (TT) through DFCC ONE Online?
Yes. You can initiate eligible international transfers (TT) through the More Services option in DFCC ONE Online.
23. Can I manage Foreign Currency (FCY) transactions through DFCC ONE Online?
Yes. You can securely access and transact through eligible FCY accounts.
