You should ideally:

• have 6–7 years of experience in the banking industry, including at least 4 years in digital/self-service channels such as ATMs, CRMs, CHDMs, and kiosks
• possess strong technical knowledge of self-service banking technologies and related operational
  processes
• understand key regulatory and compliance frameworks such as AML/KYC, PCI DSS, and central bank
  guidelines
• demonstrate experience in financial management including P&L oversight and cost optimization for
  digital channels
• hold project management experience, particularly in user acceptance testing (UAT) and digital
  service rollouts

You will be mainly responsible for;

• ensuring smooth and compliant daily operations of the ATM, CRM, CHDM, and kiosk network
• monitoring system uptime and performance through a 24/7 tracking mechanism
• analyzing customer behavior and market trends to support strategic channel decisions
• collaborating with branches and external vendors to implement enhancements and resolve
  operational issues
• identifying high-potential sites for new off-site self-service installations in coordination with regional teams

We are an equal opportunity employer, committed to promoting an inclusive and diverse environment. Recruitment to the Bank is based solely on merit and competency irrespective of other characteristics that make our employees unique. Any form of canvassing is discouraged. Correspondence will only be with the short-listed candidates.

Correspondence will only be with the short-listed candidates.

Click here to download the DFCC Bank application form and apply now via the below portal by 16 July 2025.

Chief Human Resources Officer
DFCC Bank PLC, 73/5 Galle Road, Colombo 03
website – www.dfcc.lk