DFCC Video Chatz

DFCC Video Chatz allows you to connect with our call center agents through video chat from 8:30 am to 5:30 pm throughout the week in English and Sinhala languages.

About the service

• This service will be active from 8:30 am to 5:30 pm.
• Assistance will be available in English and Sinhala languages.
• If you are unable to connect please contact us on +94 11235 0000 or drop a mail to “info@dfccbank.com“, we will get back to you. 

Supported areas through DFCC Video chatz

• How to use the DFCC Wallet.
• How to activate the debit card using the ATM/CRMs.
• How to self onboard using a Debit card to DFCC Wallet.
• How to use the online account opening feature on the website
• Obtain information on DFCC Credit Cards and other Promotions.
• General product and services.

Connect via Mobile or Tab

• Step 1 – Visit the DFCC Bank website at www.dfcc.lk.
• Step 2 – Click on the “Contact Us” tab.
• Step 3 – Click “Video Chatz”.
• Step 4 – Download the Google Meet app from the Google Play Store or Apple App Store.
• Step 5 – Click “Connect via Video chatz” option below.
• Step 6 – Enter your name, mobile number, email address & preferred language (name and preferred language fields are mandatory) and click ‘request a call’.
• Step 7 – If you are placed in a queue the queue number will be shown to you.
• Step 8 – Click on the URL & select join.

Connect via Desktop or Laptop Browser

• Step 1 – Visit the DFCC Bank website at www.dfcc.lk.
• Step 2 – Click on the ”Contact Us” tab or “Chat now” icon and click ‘Connect via video’.
• Step 3 – Click “Video Chatz”.
• Step 4 – Click “Connect via Video chatz” option below.
• Step 5 – Enter your name, mobile number, email address & preferred language (name and preferred language fields are mandatory) and click ‘request a call’.
• Step 6 – If you are placed in a queue the queue number will be shown to you.
• Step 7 – Click on ‘Join’ once you are connected to an agent.