DFCC Bank's customers can always make a complaint either verbally or in writing if they experience bad or poor service and the Bank's well trained staff is ready to provide an efficient service.
Procedure for resolution of customer complaints
Our staff members are well groomed to provide an efficient, friendly and prompt service to our customers. DFCC Bank PLC respects its customers’ right to receive efficient service at all times. However, If you experience a bad or poor service you could make your complaint either in writing or verbally with the following officers.
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