Let us know your
Complaints & Grievances
DFCC Bank's customers can always make a complaint either verbally or in writing if they experience bad or poor service and the Bank's well trained staff is ready to provide an efficient service.
Procedure for resolution of customer complaints
Our staff members are well groomed to provide an efficient, friendly and prompt service to our customers. DFCC Bank PLC respects its customers’ right to receive efficient service at all times. However, If you experience a bad or poor service you could make your complaint either in writing or verbally with the following officers.
MR THIMAL PERERA
Deputy Chief Executive Officer
DFCC Bank PLC,
73/5, Galle Road, Colombo 03.
Tel : (011) 2 442458
Email : thimal.perera@dfccbank.com
MR.ACHINTHA HEWANAYAKE
Chief Operating Officer
DFCC Bank PLC,
73/5, Galle Road, Colombo 03.
Tel : (011) 2 371457
Email : achintha.hewanayake@dfccbank.com
FINANCIAL OMBUDSMAN
The Financial Ombudsman
No 143 A, Vajira Road,
Colombo 05.
Tel : (011) 2 595624
Email : fosril@sltnet.lk
Website : www.financialombudsman.lk
