Complains-&-Grievances

Let us know your
Complaints & Grievances

DFCC Bank's customers can always make a complaint either verbally or in writing if they experience bad or poor service and the Bank's well trained staff is ready to provide an efficient service.

DFCC Bank is committed to assisting you regarding your queries. Please send us a message through the form below.

    Your inquiry, complaint, or request will be acknowledged within 1 working day and processed within 3 working days. However, please note that certain issues may take longer than others to resolve.

    In the event you have not received a favourable or effective response to your query within a reasonable time, feel free to contact:

    Vice President – Service Excellence & Transformation

    DFCC Bank PLC,
    No. 73/5, Galle Road, Colombo 03.
    Tel: +94112371371
    Ext: 2574 / 2596
    Email: vindhya.wijegunawardane@dfccbank.com

    DFCC Bank PLC respects its customers’ right always to receive efficient service. Our staff members are well-trained to provide efficient, friendly, and prompt customer service. However, if your query still needs to be resolved and you wish to escalate it to the next level, you may reach out to one of the following Senior Officials.

    Aasiri Iddamalgoda

    Senior Vice President- Head of Retail Banking and SME
    DFCC Bank PLC,
    No 73/5, Galle Road, Colombo 3.
    Email: aasiri.Iddamalgoda@dfccbank.com

    OR

    Thimal Perera

    Chief Executive Officer
    DFCC Bank PLC,
    No 73/5, Galle Road, Colombo 3.
    Email: thimal.perera@dfccbank.com

    Financial Ombudsman

    The Financial Ombudsman
    No 143 A, Vajira Road, Colombo 05.
    Tel: (011) 2 595624
    Email: fosril@sltnet.lk
    Website: www.financialombudsman.lk