Complains-&-Grievances

Let us know your
Complaints & Grievances

DFCC Bank's customers can always make a complaint either verbally or in writing if they experience bad or poor service and the Bank's well trained staff is ready to provide an efficient service.

Procedure for resolution of customer complaints

Our staff members are well groomed to provide an efficient, friendly and prompt service to our customers. DFCC Bank PLC respects its customers’ right to receive efficient service at all times. However, If you experience a bad or poor service you could make your complaint either in writing or verbally with the following officers.

Mr. Thimal Perera

Chief Executive Officer
DFCC Bank PLC,
73/5, Galle Road, Colombo 03. 

Tel : (011) 2 442458

Email : thimal.perera@dfccbank.com

Mr. Achintha Hewanayake

Chief Operating Officer 
DFCC Bank PLC,
73/5, Galle Road, Colombo 03. 

Tel : (011) 2 371457

Email : achintha.hewanayake@dfccbank.com

Financial Ombudsman

The Financial Ombudsman
No 143 A, Vajira Road,
Colombo 05. 

Tel : (011) 2 595624

Email : fosril@sltnet.lk

Website : www.financialombudsman.lk