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Important Notice to DFCC Bank Customers

Dear Valued Customers,

The cardholders who will be traveling outside Sri Lanka and intending to use the Credit or Debit Card are advised to call our 24/7 Contact Center and inform the following detail prior to the departure.

  • Visa Type
  • Duration of stay
  • Purpose of stay and supporting documents
  • The contact details

If the duration of stay outside of Sri Lanka exceeds 182 days, the customers are subject to the stipulated directions of the Foreign Exchange Act No 12 of 2017.

Directions issued to Authorized Dealers on Electronic Fund Transfer Cards(EFTCs)

Customers are requested to perform transactions billed in foreign currency whilst overseas or on online platforms sparingly for personal nature transactions. If any unusual or high value transactions are detected, the Bank may block the card usage, place restrictions on specific merchant categories and place limits on usage as per the Bank’s discretion. Whilst most of these restrictions will be placed by advising the customers, there may be instances where this may not be possible and the Bank will progress with the restrictions without informing the customers.

Please make sure that your contact details with the Bank are up-to-date to avoid transaction restrictions being placed without informing you. You may Please call our 24×7 Contact Centre on (94)-011-2350000 to update the latest email, phone number and mailing address.