Our
Privacy Policy

Introduction

DFCC Bank PLC is committed to ensuring the safety and confidentiality of customer information regardless of the services obtained from the bank. We completely understand the importance of protecting your data and we wish to make certain that you comprehend the terms and conditions that govern the retention and use of your data.

Information collection and use

Pursuant to the Know Your Customer policy, it is vital that the bank obtains certain personal information including but not limited to your name, e-mail address, mailing address, mobile number, bank account number, date of birth, transaction description and transaction history. This information is gathered to underpin your transactions and banking relationship and will be used to identify you and contact you with ease.

Log data and non personally identifiable information

As is the case with many sites, whenever you log in through a site owned and operated by DFCC Bank PLC certain information sent by your browser or device will be retained by us, including your IP address, browser type, pages visited and date and time. This information is captured with the intention of making our sites and apps more useful to you while also complying with the laws and procedures that govern electronic banking

Communication

We may use the contact information provided to us for promotional purposes, to provide alerts and notices.

Security

Whenever you log in to our Internet banking portal or to the Virtual Wallet system or any other electronic platform, your login credentials are transmitted from your device to our servers in encrypted form for maximum safety. Secure Socket Layer (SSL) encryption is usually used for this purpose, but it should be borne in mind that the bank cannot guarantee 100% security of this information.

Further, the responsibility of retaining your login credentials securely lies with you. The bank implements safety measures such as automatic logout, continuous password change requirements and minimum password strength and it is recommended that these are adhered to by all users.

The bank will never ask users for their passwords in any unsolicited communication (including unsolicited correspondence, such as letters, phone calls or e-mail messages). If you believe your login credentials may have been compromised, please contact us immediately on +94 112 350000.

Changes to this privacy policy

This Privacy Policy of DFCC Bank is subject to change with your security being the most important factor for us. To familiarize yourself with the most recent Privacy Policy visit the DFCC Bank corporate website regularly.

Contact us

DFCC Bank PLC 
73/5, Galle Road,
Colombo 3. 
Sri Lanka.

Contact numbers

Telephone : (94)-011-2442442, (94)-011-2371371, (94)-011-2350000
Fax : (94)-011-2440376