CONTACT CENTRE REPRESENTATIVE – (FIXED TERM CONTRACT) – LOCATION – MALABE

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A career at DFCC Bank promises opportunities for development, a variety of benefits and a culture that values professionalism, teamwork, openness, diversity, respect for individual values and recognition.

CONTACT CENTRE REPRESENTATIVE – (FIXED TERM CONTRACT) – LOCATION – MALABE

You should ideally;

  • be below 25 years of age
  • possess strong communication skills in English & Tamil will be a definite advantage
  • possess excellent interpersonal skills
  • possess good problem solving skills
  • be motivated to provide excellent customer service
  • be flexible with working hours

You will be mainly responsible for;

  • informing the Bank’s products and services to existing and potential customers
  • cross selling products and services over the phone to customers
  • listening to customer inquiries and providing effective solutions in a timely manner
  • assisting in conducting surveys on customer satisfaction levels and resolving complaints

We are an equal opportunity employer, committed to promoting an inclusive and diverse environment. Recruitment to the Bank is based solely on merit and competency irrespective of other characteristics that make our employees unique. Any form of canvassing is discouraged. Correspondence will only be with the short-listed candidates.

Click here to download the DFCC Bank application form and apply now via the below portal by 20 September 2025.

Chief Human Resources Officer
DFCC Bank PLC, 73/5 Galle Road, Colombo 03
website – www.dfcc.lk