e-statement FAQs

E-Statements are currently available for all Statement accounts.

It’s a fast and secure way to receive your bank statements, with added features like monthly savings and expenses analysis.

Yes, The Account holder has to submit a request letter in order to change the Account type to a Statement account and has to register for E-Statements by filling in Alternate Channels Application.

You have to submit a duly filled Alternate Channels Application Form to the closest branch.

Yes, You can download the Alternate Channels Application from our website. Link

Yes. All your accounts will be displayed in your e-statement.

e-statement will only be sent out to the Primary holder of an Account.

Currently you can receive your e-statement on a monthly basis. However bank will introduce variations to this in the near future.

No, you can only sign up for one of the above.

You have to submit a written request clearly mentioning the new email address to the closest branch.

No, it cannot be sent to multiple email addresses.

No, you cannot reply to the e-statement email.

Even though you have registered for the service you do not have any statement accounts.

Your statement accounts do not have any transactions for that particular statement period.

Your statement accounts are dormant, for which the e-statement will be sent only bi-annually

You have provided a wrong email address

You can contact the DFCC Bank Call Centre on 011 235 00 00 for assistance.

Yes. If you are not interested in receiving the service, you are free to request to unsubscribe via submitting a request letter to the closest branch.