FAQ

Online Banking FAQ

Our FAQ page carries comprehensive answers to some of the frequently asked questions

Online Banking FAQs

DFCC eBanking is one of the most convenient alternatives to visiting the bank counter to perform your banking needs.

DFCC eBanking is Verisign certified and all the information transmitted through DFCC eBanking is encrypted. The decryption happens only once the information is received by the bank.

Yes. You can access your DFCC eBanking profile wherever you are in the world if you have an Internet connection.

You simply need to send the link account request through the secure mail inbox inbuilt in eBanking.

Step 01.Login to your eBanking profile

Step 02.Click on your user ID highlighted in blue (Shown on the top right side)

Step 03.Click on “Compose Mail”

Step 04.Draft the link account request to eCustomer Care and click on Send

You simply need to send the request through the secure mail inbox inbuilt in eBanking.

Step 01.Login to your eBanking profile

Step 02.Click on your user ID highlighted in Blue (Shown on the top right side)

Step 03.Click on “Compose Mail”

Step 04.Draft the request to eCustomer Care and click on Send

Please hand over a written request to the closest branch with the new email address clearly indicated.

Personal Users can fill in an ‘Application for Alternate Channels’ and join the enabled clientele of DFCC Bank. The application can be downloaded from www.dfcc.lk or you can visit one of our branches.

The service is absolutely free.

You will need a computer or smart mobile device enabled with an internet connection and an internet browser with a minimum 128-bit encryption. You should visit https://online.dfcc.lk then select ‘Personal’ and enter the User ID and your login password.

You will receive the User ID through registered post. Upon receipt of the user ID, you should contact the Call Center on +9411 235 0000 to activate the profile. The login password will be sent to your registered email address. After you confirm the login password being received, the transaction password will be emailed to you.

Transaction password is the password that you need to approve all the financial transactions.

  • User Identification

    • If you have misplaced the User ID letter prior to activating the online banking profile, you can request for a duplicate letter to be collected from your preferred branch by calling the Call Center on +9411 235 0000.

    If you forgotten your User ID after the initial activation, contact the Call Centre on +9411 235 0000 and answer the personal identification questions correctly. Once your identity has been established, your User ID will be given to you instantly.

  • Login Password
    • If you have forgotten your login password, contact the Call Centre on +9411 235 0000 and answer the personal identification questions correctly to receive a fresh login password to your registered email.

      • Or

    • Use the ‘Forgot Password’ option given on the login Screen. First you will receive a One Time Password (OTP) to your registered email, upon submitting same the system will send you a new login password using which you can login to the system. The steps to be followed are given below:-

    Note: - The following dialog box will appear, click “OK” and proceed to your email inbox without closing the browser (Web Page)


    Note: - The One Time Password (OTP) received to your email should be entered on the following screen:


    Note: - The following dialog box will appear


    Step 10.The system will prompt you to change your system generated login password. After submitting the change, the system will redirect to the login page where you have to enter the User ID and the changed password to login.

  • Transaction Password

    • To ensure the safety of your funds we take the transaction password very seriously.

    If you wish to reset your password you have the below options.

    • Option 01. Hand over a written request to the closest branch requesting for a new transaction password.
    • Option 02. Send the request through the secure mail inbox inbuilt in eBanking.
      • Step 01. Login to your eBanking profile
      • Step 02. Click on your user ID highlighted in Blue (Shown on the top right side)
      • Step 03. Click on “Compose Mail”
      • Step 04. Draft the transaction password request to eCustomer Care and click on Send

    After your request is received by the bank one of our agents will contact you to verify the authenticity of your request. Once your identity is established, your transaction password will be sent to your registered email address.

    However if the verification is not satisfactory you will need to hand over a written request to the closest branch.

Your profile can get locked due to below reasons to ensure the safety of your profile and the funds.

  • Entering the incorrect login password continuously for 3 times




  • Entering the incorrect transaction password continuously for 3 times


Contact the Call Centre on +9411 235 0000 and answer the security questions correctly. Upon establishing your identity you can request for a new login password or simply to unlock the eBanking profile.

The 24 hour Call Centre of DFCC Bank Call Centre can be contacted on +9411 235 0000 in the event you require any assistance.

Wide arrays of services are offered through eBanking, some of which are as follows:

  • Check account balances and view account statements
  • Check loan balances
  • Pay utility bills
  • Transfer funds to your own accounts or to other accounts at DFCC Bank
  • Transfer funds between accounts outside the bank
  • Request for cheque Books
  • Stop cheques
  • Repay loans
  • Request for loan disbursements
  • Subscribe for alerts

  • Dialog (Mobile prepaid, Mobile postpaid, Mobile broadband, Home broadband, Dialog Television, Fixed line, Wimax)
  • Mobitel (mobile prepaid, mobile postpaid)
  • Sri Lanka Telecom
  • Lanka Bell
  • LECO
  • CEB
  • National Water Supply
  • Union Assurance (life insurance)
  • AIA Insurance
  • DFCC Credit Card

Billers need to be registered through the ‘Maintain Billing Details’ option, found under the “Managing Service” > “Maintain Services” option.



  • Step 01. Register the bill details using Managing Services > Maintain Services > Maintain billing details
  • Step 02. Click on My Menu > Payment/Transfers >Bill payments
  • Step 03. Fill in the relevant details and enter your transaction password.

The details that should be registered in the case of each utility service provider are as follows:

Billing InstitutionPayment typeRegistration CodeRemarks
Dialog AxiataMobile Post paid
Mobile Pre paid
Mobile Broadband		Subscriber number10 digits. usually number starts with 077 or 076
E.g.: - 077XXXXXXX
Dialog BroadbandFixed line
Home Broadband
Wimax		Subscriber number10 digits. Number starts with the area code
Dialog TelevisionAccount numberAcc No
MobitelMobile Post paid
Mobile Pre paid		Mobile numberE.g.: - 071XXXXXXX
Sri Lanka TelecomFixed linePhone numberThe number should be entered along with the code
E.g.: - 011XXXXXXX
Lanka BellLanka BellE.g.: - 0115XXXXXX
LECOElectricityAccount numberUsually a 10 digit number
CEBElectricityAccount numberUsually a 10 digit number
National Water SupplyWaterAccount numberUsually a 12 Digit Number.
The number should not contain special characters
Union AssurancePolicy numberInsurance Policy number
AIA InsurancePolicy numberInsurance Policy number
DFCC Credit CardCredit cardCard numberAll 16 digits are to be entered without the spaces

Link the account that is to receive the money as a beneficiary account to ensure that funds are being transferred to the intended party.



Step 01. Register the beneficiary account details using Managing Services > Maintain Services > Maintain Beneficiary Account

Step 02. Click on My Menu > Payment/Transfers > DFCC Transfers

Step 03. Fill in the relevant details and enter your transaction password.

Based on the type of transaction, chargers may be applicable. Please click here for the tariff sheet.

Service TypeSingle Transaction Limit (Rs.)Daily Limit (Rs.)
Bill Payments1,000,0001,000,000
Fund Transfers (Within DFCC accounts and to other banks)1,000,00010,000,000
Loan Repayments50,000,00050,000,000

Both your login password and transaction password will expire after 90 days from your last password change/extend as a security measure.

7 days before the expiration the system will display a notification in home page under “Password Notification”

Yes. eBanking now allows you to extend the same password/s for another 90 days.

Yes you can.

On your first login after the expiry of the login password, the system will automatically prompt you to change or extend the password.

If you wish to change the password follow the below steps.

Step 01. Enter the current password

Step 02. Enter the new password and confirm the new password

Step 03. Click on “Submit”





After submitting the change, the system will redirect to the login page where you have to enter the User ID and the changed password to login.

If you wish to extend the password follow the below steps.

Step 01. Simply Click on “Extend”





Step 02. Click on the check box agreeing for the validity extension

Step 03. Enter the existing login password

Step 04. Click “Submit”





After clicking on submit, the system will redirect to the login page where you have to enter the User ID and the extended password.



You will have the below options:

Option 01: Continue to use the login password till it expires and change or extend after the expiration.

Option 02: Click on “Click to Change or extend” which will redirect you to Change/ Extend my login password screen.

Option 03: Change or extend the login password from My Menu>My Services>Change My Login Password

Yes. The extended password can be changed at any given time.

Simply follow the below steps

Step 01. Click on “My Menu”

Step 02. Then click on “Change My Transaction Password”

Step 03. And click on “Extend"

Yes. Simply click on “My Services” then select “Change my login password” and follow below steps.

Step 01. Click on “Extend”

Step 02. Click on the check box agreeing for the validity extension

Step 03. Enter the existing login password

Step 04. Click “Submit”

Transaction password expiry will be displayed in the home page under “Password Notification”. By clicking on the “Click to Change or Extend” notification, this will redirect you to password change screen. You will have the choice to change or extend the expired transaction Password.





If you wish to change the password follow the below steps.

Step 01. Enter the current password

Step 02. Enter the new password and confirm the new password

Step 03. Click on Save





If you wish to extend the password follow the below steps.

Step 01. Click on “Extend”





Step 02. Click on the check box agreeing for the validity extension

Step 03. Enter the existing password

Step 04. Click “Submit”







You will have the below options:

Option 01: Continue to use the transaction password till it expires and change or extend after the expiration.

Option 02: Click on “Click to Change or extend” which will redirect you to Change/ Extend my Transaction password screen.

Option 03: Change or extend the transaction password from My Menu>My Services>Change My Transaction Password.

Yes. The extended password can be changed at any given time.

Simply follow the below steps

Step 01. Click on “My Menu”

Step 02. Then click on “Change My Transaction Password”

Step 03. And click on “Extend"

Yes. Simply click on “My Services” then select “Change my transaction password” and follow below steps.

Step 01. Click on “Extend”

Step 02. Click on the check box agreeing for the validity extension

Step 03. Enter the existing transaction password

Step 04. Click “Submit”

You will be able to login to your online banking profile. But you will not be able to do transactions till the transaction password is changed or extended.

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