Online Banking FAQs
DFCC eBanking is one of the most convenient alternatives to visiting the bank counter to perform your banking needs.
DFCC eBanking is Verisign certified and all the information transmitted through DFCC eBanking is encrypted. The decryption happens only once the information is received by the bank.
Yes. You can access your DFCC eBanking profile wherever you are in the world if you have an Internet connection.
You simply need to send the link account request through the secure mail inbox inbuilt in eBanking.
Step 01.Login to your eBanking profile
Step 02.Click on your user ID highlighted in blue (Shown on the top right side)
Step 03.Click on “Compose Mail”
Step 04.Draft the link account request to eCustomer Care and click on Send
You simply need to send the request through the secure mail inbox inbuilt in eBanking.
Step 01.Login to your eBanking profile
Step 02.Click on your user ID highlighted in Blue (Shown on the top right side)
Step 03.Click on “Compose Mail”
Step 04.Draft the request to eCustomer Care and click on Send
Please hand over a written request to the closest branch with the new email address clearly indicated.
Personal Users can fill in an ‘Application for Alternate Channels’ and join the enabled clientele of DFCC Bank. The application can be downloaded from www.dfcc.lk or you can visit one of our branches.
The service is absolutely free.
You will need a computer or smart mobile device enabled with an internet connection and an internet browser with a minimum 128-bit encryption.
You should visit https://online.dfcc.lk then select ‘Personal’ and enter the User ID and your login password.
You will receive the User ID to your registered email address. Upon receipt of the user ID, you should contact the Call Center on +9411 235 0000 to activate the profile. The login password will be sent to your registered email address. After you confirm the login password being received, the transaction password will be emailed to you.
Transaction password is the password that you need to approve all the financial transactions.
- User Identification
- Login Password
- If you have forgotten your login password, contact the Call Centre on +9411 235 0000 and answer the personal identification questions correctly to receive a fresh login password to your registered email.
- Use the ‘Forgot Password’ option given on the login Screen. First you will receive a One Time Password (OTP) to your registered email, upon submitting same the system will send you a new login password using which you can login to the system. The steps to be followed are given below:-
- Transaction Password
- Option 01. Hand over a written request to the closest branch requesting for a new transaction password.
- Option 02. Send the request through the secure mail inbox inbuilt in eBanking.
- Step 01. Login to your eBanking profile
- Step 02. Click on your user ID highlighted in Blue (Shown on the top right side)
- Step 03. Click on “Compose Mail”
- Step 04. Draft the transaction password request to eCustomer Care and click on Send
If you have misplaced the User ID letter prior to activating the online banking profile, you can request for a duplicate letter to be collected from your preferred branch by calling the Call Center on +9411 235 0000.
If you forgotten your User ID after the initial activation, contact the Call Centre on +9411 235 0000 and answer the personal identification questions correctly. Once your identity has been established, your User ID will be given to you instantly.
Or
Note: - The following dialog box will appear, click “OK” and proceed to your email inbox without closing the browser (Web Page)
Note: - The One Time Password (OTP) received to your email should be entered on the following screen:
Note: - The following dialog box will appear
Step 10.The system will prompt you to change your system generated login password. After submitting the change, the system will redirect to the login page where you have to enter the User ID and the changed password to login.
To ensure the safety of your funds we take the transaction password very seriously.
If you wish to reset your password you have the below options.
After your request is received by the bank one of our agents will contact you to verify the authenticity of your request. Once your identity is established, your transaction password will be sent to your registered email address.
However if the verification is not satisfactory you will need to hand over a written request to the closest branch.
Your profile can get locked due to below reasons to ensure the safety of your profile and the funds.
- Entering the incorrect login password continuously for 3 times
- Entering the incorrect transaction password continuously for 3 times
Contact the Call Centre on +9411 235 0000 and answer the security questions correctly. Upon establishing your identity you can request for a new login password or simply to unlock the eBanking profile.
The 24 hour Call Centre of DFCC Bank Call Centre can be contacted on +9411 235 0000 in the event you require any assistance.
Wide arrays of services are offered through eBanking, some of which are as follows:
- Check account balances and view account statements
- Check loan balances
- Pay utility bills
- Transfer funds to your own accounts or to other accounts at DFCC Bank
- Transfer funds between accounts outside the bank
- Request for cheque Books
- Stop cheques
- Repay loans
- Request for loan disbursements
- Subscribe for alerts
- Dialog (Mobile prepaid, Mobile postpaid, Mobile broadband, Home broadband, Dialog Television, Fixed line, Wimax)
- Mobitel (mobile prepaid, mobile postpaid)
- Sri Lanka Telecom
- Lanka Bell
- LECO
- CEB
- National Water Supply
- Union Assurance (life insurance)
- AIA Insurance
- DFCC Credit Card
Billers need to be registered through the ‘Maintain Billing Details’ option, found under the “Managing Service” > “Maintain Services” option.
- Step 01. Register the bill details using Managing Services > Maintain Services > Maintain billing details
- Step 02. Click on My Menu > Payment/Transfers >Bill payments
- Step 03. Fill in the relevant details and enter your transaction password.
The details that should be registered in the case of each utility service provider are as follows:
| Billing Institution | Payment type | Registration Code | Remarks |
|---|---|---|---|
| Dialog Axiata | Mobile Post paid Mobile Pre paid Mobile Broadband | Subscriber number | 10 digits. usually number starts with 077 or 076 E.g.: - 077XXXXXXX |
| Dialog Broadband | Fixed line Home Broadband Wimax | Subscriber number | 10 digits. Number starts with the area code |
| Dialog Television | Account number | Acc No | |
| Mobitel | Mobile Post paid Mobile Pre paid | Mobile number | E.g.: - 071XXXXXXX |
| Sri Lanka Telecom | Fixed line | Phone number | The number should be entered along with the code E.g.: - 011XXXXXXX |
| Lanka Bell | Lanka Bell | E.g.: - 0115XXXXXX | |
| LECO | Electricity | Account number | Usually a 10 digit number |
| CEB | Electricity | Account number | Usually a 10 digit number |
| National Water Supply | Water | Account number | Usually a 12 Digit Number. The number should not contain special characters |
| Union Assurance | Policy number | Insurance Policy number | |
| AIA Insurance | Policy number | Insurance Policy number | |
| DFCC Credit Card | Credit card | Card number | All 16 digits are to be entered without the spaces |
Link the account that is to receive the money as a beneficiary account to ensure that funds are being transferred to the intended party.
Step 01. Register the beneficiary account details using Managing Services > Maintain Services > Maintain Beneficiary Account
Step 02. Click on My Menu > Payment/Transfers > DFCC Transfers
Step 03. Fill in the relevant details and enter your transaction password.
Based on the type of transaction, chargers may be applicable. Please click here for the tariff sheet.
| Service Type | Single Transaction Limit (Rs.) | Daily Limit (Rs.) |
|---|---|---|
| Bill Payments | 1,000,000 | 1,000,000 |
| Fund Transfers (Within DFCC accounts and to other banks) | 1,000,000 | 10,000,000 |
| Loan Repayments | 50,000,000 | 50,000,000 |
Both your login password and transaction password will expire after 90 days from your last password change/extend as a security measure.
7 days before the expiration the system will display a notification in home page under “Password Notification”
Yes. eBanking now allows you to extend the same password/s for another 90 days.
Yes you can.
On your first login after the expiry of the login password, the system will automatically prompt you to change or extend the password.
If you wish to change the password follow the below steps.
Step 01. Enter the current password
Step 02. Enter the new password and confirm the new password
Step 03. Click on “Submit”
After submitting the change, the system will redirect to the login page where you have to enter the User ID and the changed password to login.
If you wish to extend the password follow the below steps.
Step 01. Simply Click on “Extend”
Step 02. Click on the check box agreeing for the validity extension
Step 03. Enter the existing login password
Step 04. Click “Submit”
After clicking on submit, the system will redirect to the login page where you have to enter the User ID and the extended password.
You will have the below options:
Option 01: Continue to use the login password till it expires and change or extend after the expiration.
Option 02: Click on “Click to Change or extend” which will redirect you to Change/ Extend my login password screen.
Option 03: Change or extend the login password from My Menu>My Services>Change My Login Password
Yes. The extended password can be changed at any given time.
Simply follow the below steps
Step 01. Click on “My Menu”
Step 02. Then click on “Change My Transaction Password”
Step 03. And click on “Extend"
Yes. Simply click on “My Services” then select “Change my login password” and follow below steps.
Step 01. Click on “Extend”
Step 02. Click on the check box agreeing for the validity extension
Step 03. Enter the existing login password
Step 04. Click “Submit”
Transaction password expiry will be displayed in the home page under “Password Notification”. By clicking on the “Click to Change or Extend” notification, this will redirect you to password change screen. You will have the choice to change or extend the expired transaction Password.
If you wish to change the password follow the below steps.
Step 01. Enter the current password
Step 02. Enter the new password and confirm the new password
Step 03. Click on Save
If you wish to extend the password follow the below steps.
Step 01. Click on “Extend”
Step 02. Click on the check box agreeing for the validity extension
Step 03. Enter the existing password
Step 04. Click “Submit”
You will have the below options:
Option 01: Continue to use the transaction password till it expires and change or extend after the expiration.
Option 02: Click on “Click to Change or extend” which will redirect you to Change/ Extend my Transaction password screen.
Option 03: Change or extend the transaction password from My Menu>My Services>Change My Transaction Password.
Yes. The extended password can be changed at any given time.
Simply follow the below steps
Step 01. Click on “My Menu”
Step 02. Then click on “Change My Transaction Password”
Step 03. And click on “Extend"
Yes. Simply click on “My Services” then select “Change my transaction password” and follow below steps.
Step 01. Click on “Extend”
Step 02. Click on the check box agreeing for the validity extension
Step 03. Enter the existing transaction password
Step 04. Click “Submit”
You will be able to login to your online banking profile. But you will not be able to do transactions till the transaction password is changed or extended.
